Who is responsible?

One of my basic principles/values is that I will always try to take responsibility for things that happen here that impact on us or our business.  It is only by doing this that we have been able to improve constantly as a business and empower us so that we are confident of achieving our goals. 

The way I look at it is as soon as you say that it is someone else’s fault/problem, then you become the victim as you lose control and become helpless.  I much prefer to take responsibility, saying “that is my fault” or “I’m responsible for that let’s see how we can fix it”. 

In my mind there is a big difference between taking responsibility for an issue, rather than causing an issue.  By taking responsibility I’m not placing blame, I’m just saying “OK “X” has happened and I’m going to fix it or at least make sure it doesn’t happen again”.  This to me is a very positive action, it encourages energy and importantly keeps people working together rather than looking around trying to find someone to blame.

So we try and always be responsible and we certainly demand that of people that are on our property as well as our key business partners.

I love some of the quotes/messages that Robyn Pulman has.

• “For things to change, I must change”
• “Don’t wish life was easier, make sure you get better” 
• “Live your life as an exclamation, not an explanation”
• “Spend so much time improving yourself, that you have no time to criticise others”